"On behalf of the Fallon team, I would like to express our gratitude for all the time and effort you put into providing us with workflow suggestions using current TruCare functionality to help our business meet the needs of our members. The three different approaches will be taking into consideration with the IT team to determine the best approach for our business teams. You did a great job, and it’s greatly appreciated.”

"Please extend our kudos to Mayuri and Amber for doing such a great job and keeping everything organized. Keep doing what you do!"

“I have been in IT for over 30 years and seen many, many implementations. The TruCare implementation was one of the 2 best managed I have ever experienced. The Casenet team was organized, informed, and professional. They knew when to push and when to be patient. As a result, our go-live was essentially anti-climactic because our end users were able to transition seamlessly from our old system to TruCare.”

“In the last three years, we have done a number of projects to optimize the Care Management, Utilization Management, and Administrative Appeals and Grievances modules, and the partnership with Casenet is a key factor in our success. When we want to do something new, the TruCare team explains the optimal process and then works with us to customize that for iCare and our capabilities.”

“Our experience with TruCare has been a very positive one. We are thrilled to truly have a partnership rather than being just a client who purchased a service. TruCare’s collaboration is priceless and they are really invested in our organization and committed to ensuring TruCare supports our work in the best possible way.”

“We have been a Casenet client for almost five years, and over that time have continued to be impressed with Casenet’s collaborative and strategic approach to system enhancements and improvements. TruCare has played a critical role in our health plan’s ability to create efficiencies across programs, develop new strategies for serving our members and bring previously outsourced activities in-house to better serve our members. TruCare’s intuitive usability, along with data and system capabilities allow our case managers and utilization management nurses to see the full picture of a member and efficiently work with the member telephonically while recording information via an assessment, note, or authorization.”

“I have been through many implementations in my career and TruCare was the smoothest one by far. It was a true partnership that was on time and on budget – a rarity in this day and age.”

“TruCare is a pretty impressive product! The integration capabilities are lightyears ahead of what our current product does. The ability to incrementally demo what has been configured and integrated is really valuable.”

"Zyter’s approach to a population health service line solution is customizable, user friendly, innovative, and ultimately the solution we were searching for. Their attention to detail and willingness to understand the needs of the providers and front-line staff provide a pathway to achieve the population health goals of our facilities.  We look forward to continued expansion of our partnership with Zyter."

“The results of this study clearly spell out the value of TruCare on both outcomes and patient satisfaction. TruCare has been integral to our success in providing quality care to our patients.”

“The Zyter team exceeded all expectations in deploying Remote-Patient Monitoring for Franciscan Health Alliance. The Zyter platform easily integrated with Epic via API and the Zyter RPM devices configured with a third-party vendor software solution to facilitate the roll-off/roll-on deployment model. Top Shelf team, software and devices!”

“I’m very impressed with the Zyter|TruCare staff. They are well organized and know this application. They are also very forthcoming when they don’t have answers and quickly work to get them.”

“We have done a number of projects to optimize the Care Management, Utilization Management, and Administrative Appeals and Grievances modules, and our partnership is a key factor in our success.”

“My trainer was excellent, and I can’t fully express how enjoyable the learning was. She imparted excellent knowledge to us in a way that was engaging and fun. I walked away from this training feeling both empowered and knowledgeable.”

“We are thrilled to truly have a partnership rather than being just a client who purchased a service. TruCare’s collaboration is priceless and they are really invested in our organization.”

“In my 35 years working in the care sector, I can say, hands down, that Zyter|TruCare is the best vendor I have ever dealt with. Their responsiveness to my requests is unparalleled. I wish all the vendors I deal with would match the level of support Zyter|TruCare provides as standard operating procedure. I can't recommend them highly enough or thank them adequately for the 8 years of support they have provided.”

“I had my first glimpse of Zyter|TruCare during the Appeals meeting last week, I was very happy with what I saw. The flow of the program from one segment to the next appears to be very smooth, user-friendly, and easy to navigate. I was happy to see how flexible and customizable TruCare appears to be to help meet the needs of each department. I am excited to see how TruCare will work for MSPS and the documentation that we do.”

“Software implementations are usually painful, but Zyter|TruCare made it easy for us. You made us feel comfortable.”

“There were no surprises in our implementation of Zyter|TruCare’s products. Their intensive get-to-know-you process created immense trust across our teams, which felt integrated, working toward the same goal of an on-time” and on-budget go-live. They anticipated our challenges and led the charge in addressing them.”

“I have enjoyed my experience with Zyter|TruCare. I took a lot from the training I attended. I thought that it was well organized.”

“I have nothing but positive things to say about working with Zyter|TruCare. They have been open, honest, very professional - and genuinely want to see us succeed. They have not been afraid to answer questions, and if they don’t know the answer, they have been very quick to find the answers needed. I look forward to continuing working with them.”

“The implementation of Zyter|TruCare has helped with timeliness around the authorization process, which has improved our member experience and ratings.”

“Zyter|TruCare has allowed us to provide both proactive and reactive care management that addresses our member's complex needs. Simultaneously, we can maintain sector- and program-specific configurations to ensure clinical, operational, and compliance standards are met. This has empowered our clinical staff to focus more on member care and less on their personal knowledge of each sector’s or program’s requirements.”

“The support we get from Zyter|TruCare is excellent. We have a well-documented day-to-day working relationship that functions extremely well. However, when there is a need for urgent discussion/action, our Casenet partners are immediate in their response and bring more than needed to ensure we address an issue quickly.”

“I will tell them how ZyterHome has enabled me to achieve goals in my practice that I could not have reached otherwise. And beyond that, regarding the COVID-19 pandemic, at-home monitoring with ZyterHome has allowed us to maintain strong connections with our Medicare patients and provide them with all-important hope and peace of mind during this challenging time”

“I don’t have to run into the office when I’m feeling in trouble with my blood pressure. I call the doctor’s office, and they check my blood pressure reading on my Zyter|Trucare app. If it’s too high, she lets the doctor know right away and we can adjust medications or treatment. It takes the worry out of the situation, and I feel that I have more control of my healthcare.”