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TruCare® Sync

A web-based patient-engagement application that connects healthcare professionals with patients digitally and establishes communication continuity with patients to discuss their care plans, assessments, authorization, and more

How we help

Modern and convenient method for outreach and engagement between members, providers, caregivers, and interdisciplinary care teams.

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Secure Chat

Extended care teams and stakeholders get access to omni-channel messaging capabilities such as SMS, email, audio, and video visits. It also pushes notifications and alerts between each party to ensure they stay in Tele and respond promptly.

Secure File Sharing

Because we deal with protected health information, Sync has a secure file exchange protocol to safeguard proprietary and member health data.

Make Next-Gen Population Health a part of your care model

Key Value-based Features

What makes TruCare a truly unique and integrated population healthcare solution is our all-in-one platform and the wrap-around features that support every aspect of the tool

Conduct secure text-based conversations with your members and review them for historical context. 

Initiate an email conversation with your members using predefined templates and review them for historical context.

Place audio-only calls to your members and review them for historical context.

Healthcare professionals can communicate privately in a 1:1 chat with a patient or another healthcare professional.

Healthcare professionals can communicate and securely share with multiple users with the group chat functionality and add other users as participants.

Use our secure tools for engaging members virtually via video conferencing and chat to perform health coaching, assessments, check-ins, and more.

Use our secure tools for sharing files in a chat where they can be downloaded, discussed, and stored for historical viewing.

Send templated content to a predefined distribution list through SMS or email.

Patients and caregivers can use their smartphones or desktop to launch our web application and connect anytime.

Engage stakeholders across the continuum via chat rooms where an interdisciplinary care team collaborates to address a member's problems, goals, and interventions.

Perform effective clinician outreach to quickly capture and update member care management information and connect/follow up with members' providers via messaging.

Execute discharge planning to review plans, communicate with one another, and share updated information from the convenience of anywhere.

Users can save and download their chat history to a PDF for either 1:1 or group chats.

Fully functional and filterable audit log functionality for transactions and messages, ensuring any virtual conversation, message, or campaign is amended to the care record and is viewable by any healthcare professional or care team associated with the Patient.

Users can choose a configurable status (Available, Busy, Do Not Disturb, Out of Office, On Duty) for their readiness to manage their time and time away more efficiently.

Search for any user (patient or care navigator) using the Global Directory Search.

Tele is available in any of our Population Health tools to create contextual engagement between the user and the patient or member when handling care management or coordination, medication reviews, home services, authorizations, appeals, and more.

In addition, Tele is also embeddable within any care management or patient application as a fully featured and secure patient messaging tool.

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