Zyter®
Symphony™
A next-generation, orchestrated Agents-as-a-Service platform that enables enterprises to rewire legacy workflows with speed, precision, and flexibility.
Powered by a modular, multi-agent AI system, Symphony is engineered to reduce “process debt” and unlock trapped business value across enterprise functions.
Starting with Healthcare
An innovative solution to a chronic problem.
We’re experiencing an extraordinary affordability crisis in healthcare. Not only are medical costs continuing to outpace inflation, but post-COVID utilization spikes, Medicare Advantage rates pressure and provider demands for higher reimbursement are further squeezing health plan margins.
7.5%+
Medical Cost Increase
Expected 2025 – highest in 13 years
2.8%+
MLR increase
On average 2023-2024
2.5%+
Lower MA Scores
Expected 2025 – highest in 13 years
$42.5B
Rise in hospital labor costs
from risk adjustment expected 2025
Adding to cost pressures, the 65+ US population continues to grow, along with the prevalence of chronic conditions, while member/patient engagement has fallen.
22M
More Seniors
By 2054
90% of $4.1T
Annual US Healthcare Spend
for chronic conditions
5.0% drop
In Customer/Member/Patient
experience index 2021-2024
Despite these challenges, more than 75%
of health plan executives report that their current population health management tools are fragmented and fail to provide actionable insights.
As a result, although value-based care models continue to grow and show promise, current tools aren’t yet enabling the predictable costs at scale necessary to succeed in the face of these headwinds. More than ever, payers are seeking solutions that combine seamless workflow automation, AI enablement, clinical capacity, and integrated care models to bend the total cost of care (medical & admin), increase member / patient engagement, and improve quality and care gap closure.
Zyter®
Symphony™
An evolution in how to manage outcomes at scale.
Symphony layers onto any digital core process platform, including yours
Digital Platform
A modular foundation built to integrate systems, surface insights and support scalable transformation across industries.
ΑΙ Orchestration
Beyond isolated use cases – AI that connects multiple AI agents, data and people to orchestrate intelligence throughout your core workflows
Expert Services
Strategy and operations experts who ensure technology delivers measurable value – beyond just implementation.
Transformational Outcomes
From cost reduction to experience improvement, we deliver quantifiable outcomes that matter – at scale, and with speed.
“What makes Zyter’s Symphony platform stand out is not just its multi-agent architecture, but its ability to operate across ecosystems while staying anchored in business outcomes…It’s rare to see a system that combines orchestration, collaboration, and continuous learning in such a modular and composable way. This is what applied AI at scale should look like.”
Dr. Anand Rao
Distinguished Service Professor of Applied Data Science and Artificial Intelligence
Carnegie Mellon University
ZYTER ORCHESTRATE
Agentic AI is not enough. AI agents need orchestration.
Zyter Orchestrate coordinates a system of modular AI agents that automate full workflows—not just individual tasks. Orchestrated agents free up administrative and other staff while accelerating speed to decision and action.
System
Integration Agents
Middleware or intelligent agents that automate and manage integration, communication, and data flow across disparate systems
Workflow
Agents
Autonomous components that automate and optimize workflows by executing tasks based on triggers or events
Voice
Agents
Voice-enabled Al that autonomously processes and responds to speech using NLU, speech recognition, and task automation to achieve defined goals
Coding
Agents
Al tools that support or automate coding processes ranging from code completion to autonomous coding, refactoring, debugging, and applying best practices
Knowledge
Agents
Integrates RAG and LLMs for real time decisions support
Data Interoperability
Agents
Enable secure, seamless data exchange across systems with varying formats and standards, ensuring data remains usable and consistent
ZYTER COLLABORATE
For AI to truly transform, all stakeholders need omnichannel communications.
Zyter Collaborate enables secure, omnichannel engagement by embedding AI-driven prompts, forms, and actions directly into conversations across all media, teams, partners, and customers.
Omni-Channel Communication
Engage via chat, voice, SMS, email, video, file uploads, and notifications ensuring real-time, secure interaction across all modalities
Proven Scale
& Reliability
Built on infrastructure that supports trillions of transactions annually; proven in production with national payers, large providers, and the DoD
Enterprise-Grade Security
End-to-end AES 256-bit encryption, HIPAA compliance, and FedRAMP-readiness ensure PHI/PII are protected at every layer
Workflow
Integration
Embedded across the full medical management lifecycle including UM, CM, MM, AAG, and Virtual Health enabling action directly within conversations
Al-Powered
Interface
Acts as the front-end for intelligent automation enabling Al-driven workflows, tailored outreach, and personalized experiences across users
Personalized &
Context-Aware
Leverages clinical and operational data from TruCare modules to drive personalized communication and next-best actions
RECODE
Process Redesign Methodology
Adding AI agents and other technologies can’t bring about transformational outcomes if the underlying processes remain broken or siloed. RECODE is a proven process redesign methodology that the Zyter services team uses to understand your core processes in depth, then reimagine them to take best advantage of the Symphony offerings.
R
Reimagine
‘What’ work you do
Eliminate legacy tasks and redefine roles to focus on value-added effort (e.g., rationalize reporting to align to purpose; eliminate low-value communications and redundant touchpoints)
E
Empower
‘How’ people experience it
Deliver intuitive, AI-assisted experiences for employees and customers (e.g., equip internal ops teams with AI copilots to auto-summarize cases and surface next-best actions)
C
Configure
‘Who’ does the work
Introduce intelligent agents and hybrid teams to optimize execution (e.g., application and vendor rationalization; redesign service operations teams with Tier 1 AI agents and Tier 2 human agents for escalations)
O
Orchestrate
‘How’ work flows
Automate, orchestrate, and simplify workflows across systems (e.g., automate end to end eligibility and intake workflows using agentic AI)
D
Decide
‘Where’ and ‘How’ decisions are made
Embed real-time intelligence at the point of decision to drive speed (e.g., embed eligibility confidence scores to auto-approve cases and route edge cases to human review)
E
Reimagine
’How’ work improves over time
Improve how AI and human agents learn, adapt, and deliver over time (e.g., flag slow or error-prone AI/human resolutions and trigger proactive retraining or workflow tuning)
If…
• Lower medical expense
• Lower administrative expense
• Better member engagement
• Higher quality scores
• Better, faster care outcomes
With...Fixed medical cost risk
…sounds like a solution for an underperforming population health or care management program, let us be of help.
If…
• Lower medical expense
• Lower administrative expense
• Better member engagement
• Higher quality scores
• Better, faster care outcomes
With...Fixed medical cost risk
…sounds like a solution for an underperforming population health or care management program, let us be of help.