Zyter®
Zyter Assist
BPO Services
We’re not a traditional BPO
Zyter BPO Services uniquely blend technology, transformation with BPO services to drive outcomes at scale
Empowered
Leadership
- Privately held firm that operates with agility and minimal bureaucracy, enabling faster decision-making, closer client collaboration, and a strong focus on long-term value over short-term shareholder pressures.
Healthcare
BPO Expertise
- Deep experience in AI-led contact center transformation across Commercial and Medicare / Medicaid LOBs.
- Dedicated COEs in healthcare, analytics, security, and automation, to drive innovation, ensure compliance, and enhance operations across intake and contact center functions..
Expert
Talent Pool
- Extensive network of highly skilled professionals across IT, Operations and Healthcare BPO, enabling rapid access to domain-aligned talent across global delivery centers.
- Proven track record of recruiting, training, and retaining 500+ employees within agreed timelines to support large-scale IT engagements.
AI-First
Solution
- Our platform unifies AI, NLP, OCR, and LLMs to streamline intake, triage, and provider interactions enabling scalable, modular transformation.
- We embed AI-driven automation across the lifecycle from real-time call transcription to STP-enabled intake, driving continuous workflow optimization and reduced manual effort.
Transition &
Rebadging Experts
- 20+ successful rebadging events over the last 5 years for Fortune 1000 firms.
- Seamless integration and blending of organizational cultures and employee practices to ensure high retention rates.
- Proven, low-risk transition approach with structured knowledge transfer, embedded contingencies, and clear exit criteria.
Our Credentials
- NCQA Prevalidated: For Health Plans, Population Health Programs & Managed Behavioral Healthcare Organizations; in final stages of acquisition to extend accreditation to NCQA Utilization Management nationwide.
- HITRUST Certified: Validates data protection, privacy & cybersecurity controls aligned with healthcare standards.
- SOC 2 & HIPAA Compliant: Secure handling of PHI with audited controls for security, availability & confidentiality.
Our methodology drives real ROI - where traditional approaches fall short
Typical Challenges to Value Realization
Tactical Fixes, Not Systemic Change
Spot optimizations vs. end-to-end workflow redesign
Functional Silos Over Enterprise Flow
Transformations focus on one team (e.g., WFM, QA) without rethinking how work flows across the operation
AI as a Bolt-On, Not Built-In
Legacy workflows remain untouched while AI is layered superficially, limiting impact
Activity Over Outcomes
Success is measured in ticket closures and timelines—not in business KPIs like cost-to-serve, FCR, or CX uplift
Tenets of Our Methodology
Integrated Design-to-Run Governance
Align on KPIs and key success metrics during transition and drive end-to-end accountability from transition through operate and transform
End-to-End Workflow Redesign
Reimagine entire value streams driving sustainable performance uplift
Embedded AI
from the Start
Redesign AI into re-engineered workflows to drive decisions, not just tasks
Cross-Functional Transformation Tracks
Drive holistic change across WFM, QA, Training, and Frontline Staff
Value Realization Office
Measure outcomes, not effort – tracking AHT, CSAT, and cost-to-serve in real time to drive accountability
Impact-based
Tracking
Build in checkpoints to reassess, realign, and re-prioritize based on impact, not just plan
Our BPO Services Credentials
Our BPO capabilities focus on Tech and AI lead services to bring innovation and differentiation in services
Strategic Focus
Cost Savings &
Financial Efficiency
Business Process
Re-engineering
Enhanced
Focus on Core Competencies
Technology Advancements:
AI/ML & RPA
2K+
Associates
15+
Customers across industries
10+
Delivery Centers – US & Global
Service Offerings
- Claims management
- Provider / Network management
- Member Management
- Plan/Benefit management
- Contact Center- Customer support/outreach
- Clinical Management
- Policy administration
- Contact Center- Customer support/outreach
- Clinical Management
- Policy administration
Value Delivered
- Improved turn around time by 25% with Onsite-Offshore model
- 24X7 support with 300K+ calls per Month
- 30% cost savings with onshore-offshore strategy execution
- Increase Auto Adjudication throughput by up to 80%
- Consistent 95%+ Operation Quality
- Claim Adjudication 75% Reduction in processing cycle time
Accelerators & Platforms
- CMMI V2.0
- HIPAA Gateway
- AI/ML automation framework
- IVR & Chatbot
- Analytics & Reporting
- Encounter and Claims Data Manager
Key Technology Partners
Prominent Clients
Accelerators & Platforms
