2025 Consumer Trust in AI Survey

Trust in AI starts with people, with how they experience care, communication, and transparency.

Zyter|TruCare’s 2025 Consumer Trust in AI Survey asked 600 insured adults across the United States how they view the role of AI in their healthcare. The findings reveal that consumers are ready for AI, but only when it accelerates care, communicates clearly, and keeps clinicians involved.

Key insights include:

• 45% say AI adds value when it speeds up authorizations and reduces care delays
• 66% want to be clearly notified when AI is used in their care
• 51% believe transparency strengthens trust in AI-driven decisions
• Two-thirds agree that oversight and communication are essential for confidence

To make these insights easier to explore, we’ve created an infographic that highlights what consumers expect from responsible, human-guided AI.

See how these findings can help health plans and provider-sponsored health plans (PSHPs) design AI strategies that improve efficiency while preserving trust and connection.