Functional Solutioning, Pre Sales
Onshore (Hybrid), preferably in Washington DC
About Us
Zyter|TruCare blends a modern digital platform, agentic AI, and clinician-led services to help payers and providers modernize Utilization Management (UM), Care Management (CM), and Population Health. We serve 50+ customers and 56M+ members/patients across the U.S., with a focus on delivering measurable outcomes. We’re a fast-paced, high-growth, privately funded company redefining healthcare and adjacent industries through AI-powered orchestration. Recognized by analysts like Everest Group as a category leader, our platform unifies data, AI, and automation to simplify complexity, improve outcomes, and reduce costs across payer, provider, and government ecosystems. Our leadership team includes alumni from PwC | Strategy&, McKinsey, and Accenture, driving product-led transformation.
Why this role
Bridge today’s operational reality with tomorrow’s AI-enabled workflows. As a Functional Solutioning Manager, you’ll translate business pain points into reimagined journeys powered by Zyter’s platform + Symphony (agentic AI + orchestration). You’ll lead discovery across domains, redesign current-state processes into efficient target states, and deliver seamless, tailored demos for different lines of business, policies, and data constraints. This role is ideal for an AI product solutioning professional who loves problem-solving and storytelling, showing exactly how technology drives better decisions, faster throughput, and lower administrative burden.
Key Responsibilities
- Discovery & current-state mapping: Lead sessions with business owners, operations leads, and SMEs to document workflows, handoffs, SLAs/SLOs, systems, and bottlenecks across domains.
- Target-state design (AI-enabled): Reimagine intake, routing, decisioning, and exception handling using Symphony’s agents, cues, and automations; define policies, guardrails, and human-in-the-loop checkpoints.
- Demo ownership & storytelling: Build and deliver persona-based demos; Adapt live to client policies, data constraints, and KPIs.
- Scenario & environment prep: Create demo scripts, sandbox data, sample policies/rules, and outcome overlays (cycle time, accuracy/quality, cost avoidance, FTE hours saved, CSAT/NPS).
- Value framing: Translate operational improvements into business outcomes with clear baselines, target metrics, and proof (throughput, first-pass decisions, rework/appeals reduction, compliance posture).
- Cross-functional orchestration: Partner with Product, FDE/Implementation, AI Engineering, and Technical Pre-Sales to align demos with shipped capabilities and pilot paths.
- Playbooks & enablement: Publish reusable workflows, demo narratives, and objection-handling guides; enable Sales/Pre-Sales on domain-specific storylines and assets.
- RFP/POC support: Own the functional sections of proposals; define acceptance criteria and success metrics for POCs/pilots; support findings and executive readouts.
- Compliance & governance alignment: Ensure designs reflect relevant policy, auditability, security/privacy expectations, and operational controls for regulated environments.
- Feedback to roadmap: Convert market and stakeholder feedback into clear asks for Product (UX improvements, rules/policies, integrations, accelerators).
Qualifications
- 6–10 years in solution consulting, product solutioning, or operations transformation (pre-sales or client-facing), with 2+ years leading executive demos/workshops.
- Proven ability to map current→target workflows, design AI/automation-enabled journeys (routing, decisioning, exception handling), and define guardrails/human-in-the-loop.
- Strong demo presence and live adaptation skills; clear, outcome-first communication with operations, IT, and executive stakeholders.
- Fluency in metrics and value framing (throughput/cycle time, first-pass decisions/accuracy, rework reduction, cost avoidance, SLA/SLOs, CX/CSAT/NPS).
- Experience preparing demo environments (scripts, sandbox data, rules/policies), plus crisp artifacts (process maps, target states, value pages).
- Comfortable operating in regulated B2B contexts (privacy, security, auditability) and aligning designs to governance/compliance expectations.
- Collaborative, structured problem solver; partners tightly with Product, FDE/Implementation, AI Engineering, and Sales/Pre-Sales.
- Nice to have: Healthcare exposure (UM/CM/PHM), interoperability concepts (FHIR/HL7), or prior EHR/claims/vendor experience; hands-on with AI-assisted workflows.
- Willingness to travel for key workshops and conferences as needed.
Zyter|TruCare is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals.
Perks and Benefits
Our company values are a set of core beliefs held by our organization. They drive how and why we do the things we do. While our business plans and strategies may change, our core values remain unchanged.
Flexible schedule
Open Cafeteria
Team Building Camps
Paid Holidays
Competitive Salary
Servicing around the globe
Zyter|TruCare offers purpose-built technology and services