Customer Engineer Manager
Remote, USA
About Us
Zyter|TruCare is a privately held company headquartered in Rockville, Maryland, with offices worldwide in Boston, Dallas, Bangalore, and Prague. Zyter|TruCare offers purpose-built software and services for payers, providers, managed service organizations, and public health organizations to manage fee-for-service and value-based care - delivered to anyone, from anywhere, at any time. We unite care management (Population Health) and care from anywhere (Virtual Health) with interoperability (Connected Health) and embedded AI and analytics (Insights Health) unified on our platform. We couple our software with intelligent wrap-around services directly and in collaboration with strategic partners. Leveraging deep healthcare expertise and a future-fit technology strategy, we engineer world-class solutions that accelerate the adoption of value-based care. We excel at driving positive outcomes and helping clients thrive amidst market disruption. Our solutions support healthy and complex populations with next-generation managed care models that elevate the human experience and solve healthcare’s most significant challenges, promoting health and wellness for all.
Position Summary
We are seeking a highly motivated and experienced Customer Engineer Manager to join our team. The ideal candidate will be responsible for developing and executing sales strategies, building and maintaining customer relationships, building and leading a team of proficient sales engineers, and providing ad hoc demos and technical support to customers. This individual will be expected to have a deep understanding of software products and services, as well as the ability to provide technical expertise to customers.
Responsibilities
- Develop and execute sales strategies to achieve sales targets and grow customer base
- Support ongoing skill development within the Customer Engineer Sales team
- Build and maintain strong customer relationships to ensure customer satisfaction and loyalty
- Provide technical support to customers, including product demonstrations, troubleshooting, and training
- Collaborate with cross-functional teams to ensure successful implementation and adoption of software products and services
- Create and deliver sales presentations, proposals, and quotes
- Maintain accurate and up-to-date records of sales activities and customer interactions in CRM systems
- Stay abreast of industry trends, regulations, and innovations
Skills & Competencies
- Experience selling and/or working with healthcare software solutions such as Case Management (CM), Utilization Management (UM), Electronic Health Records (EHR), Practice Management (PM), Revenue Cycle Management (RCM), or Population Health Management (PHM) systems
- Familiarity with healthcare industry trends (specifically value-based care), regulations and compliance standards
- Experience working with healthcare providers and/or payers
Required Experience
- Bachelor’s degree in computer science, engineering, business administration, or a related field
- 5+ years of experience in software sales or a related field with 2+ years leading sales and/or software engineering team
- Strong technical background and understanding of software products and services
- Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
- Proven track record of meeting or exceeding sales targets
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Strong organizational and time management skills, with the ability to prioritize and manage multiple projects and deadlines
- Knowledge of CRM systems and sales processes
- Ability to travel as needed
Perks and Benefits
Our company values are a set of core beliefs held by our organization. They drive how and why we do the things we do. While our business plans and strategies may change, our core values remain unchanged.
Flexible schedule
Open Cafeteria
Team Building Camps
Paid Holidays
Competitive Salary
Flexible schedule
Servicing around the globe
Zyter|TruCare offers purpose-built technology and services
