The Forrester Wave™:
Virtual Care Platforms For
Digital Health, Q1 2021
The Forrester Wave™ evaluation highlights the category Leaders, Strong Performers, Contenders, and Challengers. Analysts researched, analyzed, and scored 13 of the most significant providers across 28 criteria, which were grouped into three high-level categories:
- Strength of Current Offering – Evaluation criteria included patient experience measurement, clinician experience measurement, deployment, designing for equity, and workflow integration.
- Strength of Vendor’s Strategy – Criteria evaluated included supporting products and services, vision, roadmap, and market approach. This area of the evaluation emphasized how vendors plan to innovate to enable healthcare organizations to be adaptable and resilient in response to the continuing shifts in consumer behavior.
- Market Presence – Each vendor was scored against the criteria of revenue and number of customers.